March 25, 2020
The safety and wellbeing of our tenants is especially important to us at this challenging time. We are here to support tenants as much as possible under the restrictions.
You must continue to pay your rent during Alert Level 4. You may have heard that a “rent freeze” has been introduced at this time. The rent freeze, which TCHT supports, means your rent will not be increased. It does not mean you don’t have to pay your rent.
In January you were notified of our intention to increase your rent from 29th April 2020 (actual date dependent on your individual rent due date). Whether this continues or not will be decided later depending on the situation regarding Covid-19 and government direction. We will communicate about this closer to the time. There is no need to rush to rearrange payments or redirections at this time, as we will ensure you have time to do this once we are no longer at Alert Level 4.
We understand that the current situation might be causing financial difficulty, and assistance is available. Please contact Work and Income on 0800 559 009 to see what support you might be eligible for.
Like many organisations, the way we operate has also had to change. In particular:
Please stay safe, and follow the Ministry of Health advice to keep you, and your community, healthy.